Refund Policy

Last Updated: March 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through softjourney. It is designed to ensure transparency and fairness while providing maximum legal protection to softjourney. By using our services, you agree to the terms set forth in this policy.

Scope and Applicability

This policy applies to all purchases made on softjourney. It is applicable to all users who engage with our services and products. This policy is governed by the laws of the Czech Republic.

Definitions

  • Refund: A return of funds to the customer for a purchase made on softjourney.
  • Customer: Any individual or entity that purchases products or services from softjourney.
  • Purchase: Any transaction completed on softjourney resulting in the acquisition of products or services.

Main Policy Content

1. Refund Eligibility

Refunds may be granted under the following circumstances:

  • The product or service purchased was not delivered as described.
  • The product or service was defective or malfunctioning upon delivery.
  • The customer has notified softjourney of the issue within 14 days of the purchase date.

2. Refund Process

To initiate a refund, customers must:

  1. Contact softjourney via email at [email protected] or by phone at +4207312376211.
  2. Provide proof of purchase, including order number and transaction details.
  3. Describe the reason for the refund request clearly.

Upon receipt of the refund request, softjourney will review the request and respond within 5 business days. If approved, the refund will be processed using the original payment method within 14 days.

3. Non-Refundable Items

The following items are non-refundable:

  • Services that have been fully rendered.
  • Digital products that have been downloaded or accessed.
  • Any items marked as final sale at the time of purchase.

User Rights and Obligations

Customers have the right to request a refund under the conditions specified in this policy. Customers are obligated to:

  • Provide accurate and complete information when making a purchase.
  • Notify softjourney of any issues within the specified timeframe.
  • Follow the refund process outlined in this policy.

Limitations and Disclaimers

softjourney reserves the right to refuse a refund if:

  • The refund request does not comply with the terms outlined in this policy.
  • The customer fails to provide adequate proof of purchase.
  • The request is made after the 14-day notification period.

In no event shall softjourney be liable for any indirect, incidental, or consequential damages arising from the purchase or use of products or services.

Data Protection/Security

softjourney is committed to protecting the privacy of its customers. Any personal data provided during the refund process will be handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy.

Changes to Policy

softjourney reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on softjourney. Customers are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions regarding this Refund Policy, please contact us at:

  • Company: softjourney
  • Phone: +4207312376211
  • Email: [email protected]
  • Address: Charles Square Center, Karlovo náměstí 2097/10, Floor 5, Office 23, 12000 Praha, Czech Republic

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the Czech Republic. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of the Czech Republic.