Last Updated: March 2026
This Shipping Policy outlines the terms and conditions governing the shipping of products purchased through softjourney. It is designed to ensure transparency and clarity regarding shipping practices, delivery timelines, and responsibilities of both the customer and softjourney.
This policy applies to all orders placed through the softjourney website. By placing an order, you agree to the terms outlined in this Shipping Policy. If you do not agree with these terms, please do not place an order.
softjourney offers various shipping methods to accommodate different customer needs. The available shipping options will be presented at checkout. Customers may select their preferred shipping method based on cost and delivery speed.
Shipping costs are calculated based on the selected shipping method, the weight and dimensions of the products, and the delivery location. All shipping costs will be clearly displayed at checkout before the customer confirms their order.
Estimated delivery times will be provided at checkout based on the selected shipping method. While softjourney strives to meet these estimates, delivery times are not guaranteed and may be affected by factors beyond our control, including but not limited to:
Once an order has been shipped, customers will receive a confirmation email containing tracking information. Customers can use this information to monitor the status of their shipment.
softjourney currently offers international shipping to select countries. Customers are responsible for any customs duties, taxes, or fees that may apply upon arrival in their country. Please check with your local customs office for more information.
If a shipment is lost or damaged during transit, customers must notify softjourney within 14 days of the expected delivery date. We will work with the shipping carrier to resolve the issue. However, softjourney is not liable for any losses or damages that occur after the package has been delivered to the specified address.
By placing an order, customers agree to provide accurate and complete information for shipping, including their name, address, and contact details. Customers are responsible for ensuring that the delivery address is correct. softjourney is not liable for any delays or issues arising from incorrect or incomplete information provided by the customer.
While softjourney makes every effort to ensure timely shipping and delivery, we do not guarantee delivery dates. In no event shall softjourney be liable for any indirect, incidental, or consequential damages arising from delays in shipping or delivery. Our liability is limited to the extent permitted by law.
softjourney is committed to protecting the personal information of our customers. All shipping information is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect personal data.
softjourney reserves the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting the revised policy on softjourney. Customers are encouraged to review this policy periodically to stay informed of any updates.
If you have any questions or concerns regarding this Shipping Policy, please contact us at:
Company: softjourney
Phone: +4207312376211
Email: [email protected]
Address: Charles Square Center, Karlovo náměstí 2097/10, Floor 5, Office 23, 12000 Praha, Czech Republic
This Shipping Policy shall be governed by and construed in accordance with the laws of the Czech Republic. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts located in the Czech Republic.